SJCAM Warranty Information

We fully test all SJCAM products thoroughly before shipping so there should not be any quality issues. If you are not totally satisfied with your SJCAM purchase, you can send your SJCAM back to us within 7 days or receipt.

7 Day Money Back Guarantee (For SJCamHD.ae web store Purchases)

This 7 Day Money back policy is applicable to web store purchases only. Buyer is responsible for shipping back to SJCAM Head Quarters; Any associated shipping fees are non-refundable.


If you ordered your SJCAM directly from SJCamHD.ae, and you are not satisfied with your purchase within 7 days of receipt, you can return it following the below procedure. Your account will be credited upon receipt of the returned SJCAM. The camera must be complete with accessories and in new condition.


SJCAM will provide replacements for cameras that have manufacturer’s defects. Buyer is responsible for shipping the SJCAM back to us.

Please try contacting our Customer Support team before sending your item back. SJCAM is usually able to resolve technical support issues quickly via email.

Returns that are not applicable for warranty may have incur a repair service charge. Charges for non-physically damaged items generally 30-40 AED; Physically damaged may have higher repair costs. Please contact SJCAM’s technical support team before returning any merchandise.


SJCAM products mounts and accessories come with a one (1) year warranty from the purchase date. SJCAM’s sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at SJCAM’s sole discretion.

Physical damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. SJCAM assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of SJCAM products. SJCAM is not be liable for incidental or consequential damages resulting from the use of merchandise or any of its parts.

Because of possible user waterproof case resealing errors, SJCAM products are not warrantied against waterproof housing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterproof housings.

Note: There is an extra back-door accessory included with SJCAMs which is used for recording audio while SJCAM is in housing; This back-door accessory is NOT waterproof.

Returns / replacements after 90 days of SJCAMs may be subject to shipping, repair or replacement costs and/or restocking fees.


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